Returns & Exchanges
Return Policy
Return requests must be made within 21 days of the original hardware ship date.
Lifetime software license fees are fully refundable within the return window. After the return window ends the fees are non-refundable.
Subscription software license fees are non-refundable.
Subscription software license fees are non-refundable.
Restrictions:
- You must get prior acceptance before sending returns. Returns received without authorization will be refused or sent back via freight collect.
- Returned hardware items will be inspected and must be accepted before refunds will be processed.
- All returned hardware items must be received in unused, complete and resalable condition.
- Damaged, worn, incomplete or mishandled items will not be accepted for refund.
- Buyer pays shipping on returned items. Shipping by insured freight is recommended in case of damage in transit.
- Shipping and handling charges are not refundable.
- Systems cannot be returned from outside of the USA.
- Return shipments must be received within 14 days of authorization.
Exchange Policy
Certain items may be exchanged for other items within 30 days of the original hardware ship date.
Contact [email protected] for more details on specific exchanges.
Restrictions:
- Restrictions on exchanges are the same as the above restrictions on returns.
Policies and restrictions subject to change without prior notice.